How do I return an item?
We want you to be pleased with the craft items your receive from Piper Alley. We double (and sometimes triple) check our shipments, but once in a while we miss something, so if your order is not correct, please email us with your name, order number, and a description of the problem.
If you receive an item but simply need to return it for any reason we can accept un-used, un-opened items back. You must contact us within SEVEN days of receiving your item. You are responsible for the postage to return products. We strongly recommend you use a shipping method that has tracking. You must contact us prior to shipping the item back so we can provide you with a RMA (return merchandise authorization) number. Please use the link above to email us and include your name, order number, and the item you wish to return.
Once we issue an RMA it is only good for SEVEN days. This means you must ship your items back within one week from receiving your RMA number. Once we receive your return items, we will inspect them and issue a refund. Items that are returned damaged, used, or in non-salable condition will not be refunded. Please allow 5 business days for us to process your return once it reaches our shop. Shipping charges are non-refundable.
We currently ship withing the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.